For those who have used our support section recently, you should have noticed things look a bit different. Due to the software we use being outdated; we felt it was time to upgrade to the latest, greatest version. The new version is a major update which led to several changes with how LinkWorth and the software interact. If you were used to a certain way our support worked before, we apologize as it might be a little different.
There are a couple of areas we’re still working on, but the functionality of our support system should have no issues. We do request that if anyone runs into an issue, please email support.
2 comments ↓
I encounter problems using firefox.
- Messages that I type was disappear I get an error message, “your message is empty”
- I also try to send an email and theres no notification that the support ticket was created.
Oliver,
I also use Firefox and I’m in the support software daily without issues. I also get notifications sent via email. Couple things….
>> What version of firefox are you using? Possibly try upgrading if not the most recent version.
>> Check to make sure our emails are making it to you if you have a spam filter setup. Sometimes our emails can be hung. Make sure to whitelist linkworth.com.
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